Shipping

 

Shipping Information

Please note that most of our items are handmade to order. Our current handmaking time is approximately 3–5 working days before your order is dispatched.

Delivery times are in addition to this handmaking period.

We always aim to complete orders as quickly as possible, but please allow sufficient time if you are ordering for a special occasion, such as a new puppy arrival, birthday, or gift. If you need your order sooner, please get in touch before ordering and we will do our best to help.

If you select Express Delivery, this applies to shipping only and does not reduce the handmaking time. If you require an urgent turnaround, please contact us prior to ordering.

UK Delivery

Standard Delivery
All UK orders are sent via Royal Mail Tracked 48, providing a fully tracked service from dispatch to delivery. You will receive a dispatch confirmation email along with tracking details once your order has been shipped.

Express Delivery
We also offer an Express Delivery option at checkout. Express orders are sent via Royal Mail Special Delivery Next Day.

Please note that while we always dispatch within our stated timeframes, delivery estimates are provided by Royal Mail and cannot be guaranteed.

International Delivery

International orders are sent via Royal Mail. Delivery times vary depending on the destination, but most orders arrive within approximately 1–3 weeks from dispatch. Customs processing times may occasionally extend this timeframe depending on the destination country.

Please contact us if you would like more specific delivery information before placing your order.

Please note that customers are responsible for any customs duties, taxes, or import charges that may apply in their country. These charges are not included in the purchase price or shipping cost.

Collection

Local collection is also available. Please get in touch before placing your order to arrange collection.

Important Information

  • Please ensure your delivery address is correct at checkout. We cannot be responsible for delays or additional costs caused by incorrect address details.
  • Working days are Monday to Friday and exclude UK bank holidays.
  • If your parcel has not arrived within the expected timeframe, please contact us and we will be happy to assist.