If for any reason you are not happy with your purchase then please email us to let us know of your intent to return the unworn products within 14 days from dispatch for a refund or an exchange. Please note that personalised items can not be returned unless faulty.
Please return all unwanted products unworn to:
34, Elm Grove,
We recommend that you get a receipt for your postage. We will only refund items that are returned in an unused condition and items that are returned within 14 days from initial despatch. Between 14-30 days we can only offer an exchange to the value of your product. We hope you don't have any troubles after this time, however if you do all refund requests will be considered on an individual basis so please contact us and we will try to help as much as possible.
For sizing please check the size guide on each product to ensure it suits your pup. If your dogs neck measurment sits inbetween a size or you haver a puppy that will need some growing room then please contact me and I will try to bespoke make your collar so that it fits perfectly. I don't charge extra for this service as all my items are hand made anyway.
When measuring your dogs neck always allow for two fingers to sit comfortably under the collar. Measure the natural position your dogs collar will sit.
If you have any questions please don't hesitate to contact me.
Please note that most of my items are made to order so it will be 7-10 working days before your item is despatched. This is often much quicker but its best to allow for plenty of time especially if you need your collar for a new puppy arrival or a birthday.
All items for UK post can be sent Royal mail 1st Class (1-2 working days) or Royal mail next day delivery (depending on which option you purchase at checkout).
For overseas postage I post via royal mail and most areas take approx 2 weeks to arrive (for more specific info please get in touch).
All orders can be collected also.
The care of leather collars and leads
Please note that vegetable tanned leather has an open structure and will change colour when exposed to sunlight. Heavy rain showers may create spots on the leather also.
It is important to treat full grain leather with leather conditioner every now and then. Especially living in a warm or humid environment. Leather moisturiser will avoid the leather from drying out and will keep it supple.
My advise is to use your products to the fullest everyday. I believe marking created by the sun, rain, dirt, grease and natural wear make your item a unique and personal item. If treated with care your product will age beautifully.
Keeping your leather dog collar in the best condition is easy if you clean it every now and then. Our leather products are made of beautiful leathers and with little care they can last a lifetime.
To keep your leather dog collar at its best I recommend the following:
All my hardware is made from brass and can be polished with a brass cleaning solution, please be cautious not to get this on the leather as it will mark, you can remove most marks with cleaning tips as advised above.
The care of all weather range
This range is made from Biothane which is very durable and works well in all environments.
To keep your all weather at its best I recommend the following: